Deep operational review with Sarah Nguyen, VP Operations at Acme Consulting. Sarah was promoted six months ago and is seeing the firm from a new vantage point. She shared that utilization rates have dropped from 72% to 65%, that three major proposals were lost to Big Four firms pricing below market, and that the partner group can't agree on specialization strategy. Sarah was surprisingly candid about the internal dynamics, she sees the identity crisis clearly and wants help addressing it. She also flagged that the culture work from our 2024 engagement is "losing momentum" as the firm hasn't invested in the next phase.

Sarah is the real operator at Acme. Robert is the visionary but Sarah makes things work. She's the one who will champion any future engagement internally. The identity crisis observation is gold. Robert needs to hear it from someone who isn't his consultant.