There is a fundamental disconnect between Home Depot leadership's stated priority of growing the Home Services division and the actual allocation of resources (headcount, engineering, marketing budget) which continues to favor the established Pro division. This creates organizational tension that undermines Home Services' ability to execute on its $5B growth target.

The central strategy team has been effectively excluded from Home Services strategic work, which is being handled by divisional leadership. This is an open secret: Michael Torres stated it directly, and Judith's surprise suggested she didn't realize how visible the dynamic was. The sidelining means Home Services misses out on cross-divisional strategic analysis and data the central team possesses.